BOOKING DEPOSIT, POSTPONEMENT AND CANCELLATION POLICY:
We do understand that from time-to-time things change and you may need to reschedule or cancel your reservation. Please read our deposit, postponement, and cancellation policy below.
For all bookings:
- Bookings are not secured until a deposit is receipted.
- Full payment for the booking is required on arrival.
- Guests will be required to provide a credit card as security against incidentals during their stay.
- Unfortunately, refunds or credits are not available for late arrivals, early departures, or inclement weather. Cancellations, postponements, or refunds are not available once the booking has commenced.
- Cabin allocations: Whilst every effort will be made to accommodate cabin preferences, specific cabin allocations are not guaranteed.
- No-shows / Failure to cancel: Should a guest fail to cancel or postpone their booking in accordance with the terms below and not arrive on the day of check-in, they will be liable for full payment.
- Should a guest cancel their booking the day before the check in date, they will be liable for full payment unless the booking is on-sold.
- COVID-19 or other emergency travel restrictions: When planning your holiday, please consider the possibility of regulations changing and check for government advice on the following websites:
New South Wales COVID-19 Rules
Victoria Restriction levels COVID-19- We are flexible in terms of allowing changes to your booking dates, or providing a credit valid for 12 months, where bookings have had to change for the following reasons:
- Travel restrictions prevent you from being able to travel to our park
- You are directly impacted by COVID-19 ie: You, or a close contact, have COVID-19 or are awaiting test results.
- We are flexible in terms of allowing changes to your booking dates, or providing a credit valid for 12 months, where bookings have had to change for the following reasons:
- We do recommend guests consider taking out travel insurance, particularly for peak-season bookings.
Off-Peak and Shoulder season: (including July / September School Holidays and Long-weekends)
Deposits: 30% deposit to be paid on day of booking, balance of payment due on arrival
Cancellations and Postponements: Should you wish to cancel or postpone your booking and provided a notice period of 14 days or more is given, no cancellation fee will be applied, and your deposit will be refunded, transferred to a new booking, or held as a credit for 12 months. Cancellations and postponements with less than 14 days’ notice will forfeit the deposit paid, should the booking not be confirmed another guest.
Peak: December / January / Easter School Holidays and Group Bookings
Deposits: 30% deposit to be paid on day of booking and an additional 30% deposit due:
- Easter Bookings by 1 March
- December / January school holiday bookings by 1 October
- Group Bookings: 30 days prior to arrival
Cancellations and Postponements: Should you wish to cancel or postpone your booking and provided a notice period of 30 days or more is given, no cancellation fee will be applied, and your deposit will be refunded, transferred to a new booking, or held as a credit for 12 months. Cancellations and postponements with less than 30 days’ notice will forfeit the deposit paid, should the booking not be confirmed by another guest.
Minimum stays: Minimum 2-night stays allowed during Off-Peak unless agreed otherwise. Please note we have a minimum stay of 3 nights for these dates: October Long Weekend, Melbourne Cup Weekend; March Labour Day Weekend; June – Queen’s Birthday Weekend
Check in: From 2.00pm to 6.00pm on the day of arrival. Sunday or Public Holiday check-ins may incur a surcharge. Prior arrangements must be made for late check-ins after 6pm
Check out: 9.30am on the day of departure.
Rates and GST: All rates are GST inclusive. The rates are a guide only, supersede previous rates and may be subject to change.
Special Requests: Please advise when making a reservation if a complimentary cot, high-chair, baby bath, or boat parking is required.
Maximum occupancy per cabin: The number of people accommodated in each unit must not exceed the number of beds available.
Group Bookings / Special Offers: Additional terms and conditions may apply.
In confirming your booking with us, you agree to abide by our terms, conditions and policies including our Booking and cancellation policy, Park Rules and Pet-friendly policy.