BOOKING POLICIES

Booking policies

Check in: From 1.30pm on the day of arrival. Sunday or Public Holiday check-ins may incur a surcharge. Prior arrangements must be made for late check-ins after 6pm

Check out: 9.30am on the day of departure

Minimum stays: Minimum 2 night stays allowed during Off-Peak unless agreed otherwise. Please note we have a minimum stay of 3 nights for these dates: October Long Weekend, Melbourne Cup Weekend; March Labour Day Weekend; June – Queen’s Birthday Weekend

Rates and GST: All rates are GST inclusive. The rates are a guide only, supercede previous rates and may be subject to change

Special Requests: Please advise when making a reservation if a complimentary cot or high chair is required.

Deposits and payments: Reservations are not secured until a Deposit is receipted. Full payment of reservations is required on arrival.

Allocation: Due to variations to reservations, specific cabin allocations cannot be guaranteed.

Postponements: Should you wish to postpone your booking and provided a notice period of 30 days is given, no cancellation fee will be applied and your deposit will be transferred to the new booking. Postponements with less than 31 days’ notice may incur a cancellation fee should the booking not be taken up by another guest.

Cancellations: Refunds are provided if at least 30 days’ notice is given in writing. If less than 30 days’ notice is given, no refund is provided unless another booking has been made to fill the gap or may be transferred to a new reservation at the operator’s discretion.  If for some reason your stay is cut short, no refunds are provided. Christmas, Easter and Long Weekend deposits are not refunded until a new reservation and deposit are receipted.  All cancellations incur a $40.00 processing fee.

Early departures: Reservations which are cut short by guests are not refundable.

Group Bookings / Special Offers: Additional terms and conditions may apply

Maximum occupancy per cabin: The number of people accommodated in each unit must not exceed the number of beds available.

In confirming your booking with us, you agree to abide by our terms, conditions and policies including our Booking and cancellation policy, Park Rules and Pet-friendly policy.